Job Description
Join our award-winning customer service team in Minneapolis! ConnectFirst Solutions is seeking motivated Call Center Agents for immediate full-time positions. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. No experience required – we provide paid training!
What We Offer:
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off
- Clear career advancement path
- Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries regarding products/services
- Meet/exceed performance metrics (call volume, CSAT)
- Document interactions in CRM systems
- Collaborate with support teams for complex issues
- Participate in ongoing training programs
- Maintain compliance with company policies
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive problem-solving attitude
- Reliable transportation to downtown Minneapolis
- Flexibility to work evenings/weekends (as needed)
- Background check required