Job Description
Join Denver Tech Solutions' award-winning customer support team as a Trainee! We're seeking passionate individuals to build foundational skills in customer relationship management, technical troubleshooting, and service excellence. Our comprehensive 12-week training program combines mentorship, hands-on experience, and career development opportunities. Enjoy competitive benefits, flexible work options, and a collaborative environment where your growth is prioritized. Perfect for recent graduates or career changers looking to enter the dynamic tech support field.
Responsibilities
- Master company products/services through structured training modules
- Resolve customer inquiries via phone, email, and chat support channels
- Document interactions accurately in CRM systems with precision
- Collaborate with senior agents to resolve complex escalations
- Contribute to process improvement initiatives for better service delivery
- Meet weekly performance metrics for response time and resolution rates
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Basic proficiency with Windows/macOS and web applications
- Strong problem-solving abilities with attention to detail
- Empathetic customer service mindset and patience
- Ability to thrive in fast-paced, team-oriented environments
- No prior experience required – training provided
- Must pass background check and drug screening