Job Description
Join Washington DC's fastest-growing customer service team! Capital Connect Solutions offers an immediate start for motivated Call Center Agents in our downtown headquarters. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice makes a difference. No experience required – we provide full paid training!
Why Apply Today?
• Same-week onboarding available
• Performance-based bonuses up to $5,000/quarter
• Free downtown parking & Metro access
• Health/dental/vision insurance from Day 1
• Career advancement into team leadership
Responsibilities
- Handle 50-70 inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries regarding billing, services, and technical support
- Document interactions accurately in CRM systems while maintaining quality metrics
- Collaborate with technical teams to resolve complex customer issues
- Meet/exceed performance targets (FCR, CSAT, AHT)
- Participate in ongoing product knowledge training sessions
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent required
- Exceptional verbal communication skills in English
- Ability to type 35+ WPM with strong computer navigation
- Resilience under pressure with conflict resolution experience
- Proven track record in customer service or sales environments
- Flexibility to work evenings/weekends (rotating schedule)
- Must pass background check and drug screening
- Valid government-issued ID for onboarding