Job Description
Join Fort Worth Communications Solutions as a Call Center Agent and become the voice of innovation for our growing client portfolio! We're seeking dynamic professionals to deliver exceptional customer experiences in a fast-paced, supportive environment. As a key member of our Fort Worth team, you'll enjoy competitive compensation, comprehensive benefits, and clear pathways to advancement. Our state-of-the-art facility in downtown Fort Worth offers modern amenities and a collaborative culture that values your growth. If you're passionate about problem-solving and thrive in customer-facing roles, apply today to start your rewarding career journey!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to optimize service delivery
- Participate in ongoing product knowledge training
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (Salesforce experience a plus)
- Type 35+ WPM with accurate data entry skills
- Ability to work flexible shifts including weekends
- Pass background check and drug screening