Job Description
Join Capital Connect Solutions, Washington DC's premier customer experience provider, and make an impact in our vibrant community! We're seeking motivated Part-Time Call Center Agents to deliver exceptional service while enjoying flexible scheduling in the heart of the nation's capital. This role offers competitive compensation, paid training, and opportunities for advancement in a supportive, tech-forward environment. Perfect for students, career changers, or those seeking work-life balance in one of America's most dynamic cities.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with support teams to resolve complex escalations
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in ongoing product and process training
- Contribute to team performance initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (25-30 hrs/week)
- Passion for DC community values and service excellence