Job Description
Join our award-winning customer service team in Durham, NC and earn a $1,500 sign-on bonus! We're seeking passionate Call Center Agents to deliver exceptional support while enjoying competitive pay, comprehensive benefits, and career advancement opportunities. As a vital member of our team, you'll handle inbound/outbound calls, resolve inquiries, and build lasting customer relationships. We provide paid training, flexible scheduling options, and a collaborative work environment designed for your success.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical teams to resolve complex issues
- Participate in ongoing training and process improvement initiatives
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service or call center experience
- Strong communication skills and active listening abilities
- Proficient with Microsoft Office and CRM software
- Ability to type 35+ WPM with high accuracy
- Flexible availability including evenings/weekends
- Pass background check and drug screening