Job Description
Join our award-winning customer service team in Toledo! We're seeking passionate Call Center Agents to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment where your voice matters. No weekends required!
Why join us?
• Paid training and career advancement
• Health, dental, and vision insurance
• Flexible scheduling options
• Recognition programs for top performers
• Modern, tech-equipped workspace
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve inquiries regarding products/services using CRM tools
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing training and coaching sessions
- Identify upsell opportunities for premium offerings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce/Zendesk)
- Excellent communication and active listening skills
- Ability to multitask in fast-paced environments
- Flexible availability (evenings/weekends occasionally)
- Positive attitude and problem-solving mindset