Job Description
Join ConnectSphere Solutions as a Call Center Agent in Columbus, OH! We provide all necessary equipment including headsets, ergonomic chairs, and dual monitors to ensure your success. Enjoy a supportive environment with comprehensive training and opportunities for career growth. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software and knowledge bases
- Meet/exceed performance metrics for call quality and resolution rates
- Document interactions accurately in customer service systems
- Collaborate with team members to improve service processes
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Excellent verbal communication and active listening skills
- Proficiency with Windows OS and basic software applications
- Ability to work flexible shifts including evenings/weekends
- Reliable internet connection (remote options available)