Job Description
Join our award-winning customer experience team as a Part-Time Call Center Agent in Atlanta! We're seeking dynamic individuals to deliver exceptional service while enjoying flexible schedules and a supportive environment. If you thrive in fast-paced settings and possess a passion for helping others, this is your opportunity to grow with a leader in the telecommunications industry.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Proficient in multitasking and time management
- Ability to navigate Windows-based systems
- Flexible availability including evenings/weekends
- Positive attitude and resilience under pressure