Job Description
Join our award-winning customer experience team in Jacksonville! Global Connect Solutions is seeking dynamic Call Center Agents to deliver exceptional support to Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workspace. We invest in your growth with paid training and clear advancement paths. Why Apply?
- Starting at $18/hour with quarterly bonuses
- Health/dental/vision insurance + 401(k) match
- Tuition reimbursement for career development
- Free downtown parking and commuter benefits
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve complex billing/technical issues using CRM systems
- Meet/exceed KPIs: 25+ calls/day, 90% CSAT, <30s AHT
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with Tier 2 support for escalations
- Participate in weekly coaching sessions and feedback loops
- Upsell loyalty programs during customer interactions
Qualifications
- 1+ years customer service/call center experience
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Typing speed: 40+ WPM with 98% accuracy
- Strong conflict resolution and de-escalation skills
- Ability to work rotating shifts (including weekends)
- High school diploma or equivalent; college degree preferred
- Spanish bilingual candidates strongly encouraged