Job Description
Join our award-winning customer service team and enjoy the financial flexibility of weekly pay! As a Call Center Agent at CustomerConnect Solutions, you'll be the voice of leading brands in Tampa, delivering exceptional experiences while building your career. Our modern downtown office offers a supportive, fast-paced environment with growth opportunities into leadership roles. We provide comprehensive training, performance bonuses, and a benefits package including health insurance and retirement plans. Stop waiting for your paycheck – start earning every week!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed daily performance metrics (call volume, resolution time)
- Document interactions accurately in customer relationship management software
- Collaborate with team members to improve service quality
- Participate in ongoing training to enhance product knowledge
- Identify and escalate complex issues to specialized teams
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and computer literacy
- Exceptional verbal communication and active listening abilities
- Ability to multitask in a fast-paced environment
- Reliable internet connection for hybrid work options
- Pass background check and drug screening
- Availability for flexible shifts including evenings/weekends