Job Description
Join Tampa's premier customer experience team as a Call Center Agent! We're seeking energetic professionals to deliver exceptional service while representing Fortune 500 brands. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workspace. Our award-winning training program ensures your success from day one. Apply now to start your rewarding career in customer service!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Maintain detailed records in CRM systems for quality assurance
- Meet key performance metrics including CSAT and handle time
- Collaborate with supervisors to improve service delivery
- Participate in ongoing product knowledge training
- Identify upsell opportunities to drive revenue growth
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Proficiency with CRM software (Salesforce experience a plus)