Job Description
Join our award-winning customer service team at Pacific Solutions Group! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients in the tech and retail sectors. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown Seattle workplace with stunning views of Puget Sound. Our team-oriented environment offers growth opportunities into leadership roles and specialized training programs. Apply today to become part of Seattle's premier customer service hub!
Responsibilities
- Handle 50+ inbound/outbound calls daily with exceptional service standards
- Resolve customer inquiries regarding billing, technical support, and product features
- Document interactions accurately in CRM systems (Salesforce, Zendesk)
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams to resolve complex escalations
- Participate in continuous improvement initiatives
Qualifications
- 2+ years customer service experience in high-volume call centers
- Proficiency with CRM platforms and MS Office Suite
- Strong typing skills (40+ WPM) with active listening abilities
- Ability to work flexible shifts (evenings/weekends)
- Bilingual (Spanish) candidates strongly preferred
- Relevant certification (e.g., CCXP) considered