Job Description
Join our award-winning customer service team in Jersey City and enjoy the stability of weekly pay! ConnectSolutions NJ is seeking motivated Call Center Agents to deliver exceptional support to our clients. We offer competitive hourly rates, comprehensive training, and a supportive team environment. Enjoy our state-of-the-art facility in the heart of Jersey City's financial district with easy public transit access. Apply today and start earning weekly!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with high accuracy
- Proficient with Windows OS and CRM software
- Flexible availability including evenings/weekends
- Pass background check and drug screen