Job Description
Are you seeking a dynamic career opportunity in Detroit with comprehensive training provided and the flexibility of weekend shifts? We are currently looking for enthusiastic individuals to join our growing support team.
At Metro Detroit Connect, we believe in investing in our people. Whether you are just entering the workforce or looking to switch careers, our paid training program ensures you have the skills and confidence to excel in a professional environment.
Why You'll Love This Role:
- Full Paid Training: No experience necessary—we provide the roadmap to success.
- Weekend Flexibility: Enjoy competitive hours on Saturday and Sunday while keeping your weekdays free.
- Career Growth: Clear pathways for advancement within a stable industry.
Join us in the heart of Detroit and build a future with a company that values your potential.
Responsibilities
- Provide exceptional customer support via phone and email during weekend shifts.
- Utilize our paid training curriculum to resolve customer inquiries efficiently.
- Maintain accurate records of all interactions in the CRM system.
- Collaborate with team leads to identify process improvements.
- Adhere to company policies and quality assurance standards.
- Assist in onboarding new team members during training periods.
Qualifications
- High school diploma or equivalent required.
- Ability to work weekends (Saturday & Sunday) on a rotating schedule.
- Strong verbal communication skills and a professional demeanor.
- Basic computer proficiency and typing speed.
- Willingness to learn and adapt to new software tools.
- Reliable transportation in the Detroit area.