Job Description
Are you looking for a career with growth potential and a supportive night shift schedule in Indianapolis? ApexTech Support is currently hiring Customer Support Specialists to join our 24/7 operations team.
We offer a premium work environment where we value your time and talent. The best part? We provide comprehensive, paid training to ensure you are fully prepared before your first shift. Whether you are entering the workforce or looking to transition into a new industry, this is your opportunity to shine.
Why Choose ApexTech?
- Zero Experience Required: We train you from the ground up.
- Night Shift Premium: Enjoy a quieter work environment with potential shift differential pay.
- Modern Facilities: State-of-the-art office located in the heart of Indianapolis.
- Career Ladder: Fast-track opportunities for Team Leads and Supervisors.
Responsibilities
- Handle high-volume incoming customer calls and emails with professionalism and empathy during night hours.
- Utilize CRM software to log interactions, update customer profiles, and track issue resolution.
- Identify customer needs and provide accurate information regarding products and services.
- Collaborate with the technical team to resolve complex escalations efficiently.
- Adhere to strict quality assurance standards and compliance protocols.
- Participate in daily training sessions to expand product knowledge.
Qualifications
- High School Diploma or GED equivalent is required.
- Basic computer proficiency and typing speed of 30+ WPM.
- Reliable high-speed internet connection (for remote/hybrid night shifts).
- Strong verbal and written communication skills.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- A positive attitude and a genuine desire to help others.