Job Description
We are looking for motivated individuals to join our Apex Support Solutions team in the heart of Chicago, IL. This is an exciting opportunity for those seeking a night shift position with paid training and a clear career path.
As a Night Shift Customer Support Specialist, you will be the first point of contact for our valued clients. We pride ourselves on our culture of growth, offering comprehensive training programs to ensure your success from day one. No prior experience is required; we provide the tools you need to excel.
Why Join Us?
- Paid Training: We invest in our team with comprehensive onboarding.
- Night Shift Schedule: Enjoy your days free with rotating night shifts (e.g., 10 PM - 6 AM).
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Modern Tools: Work with the latest CRM technology.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat during night shifts.
- Provide high-quality technical and product support to resolve customer issues efficiently.
- Document all interactions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).
- Strong written and verbal communication skills.
- Reliable internet connection and a dedicated home office setup.
- Willingness to undergo and complete our paid training program.