Job Description
Are you ready to join a team that values your time and talent? Horizon Workforce Solutions is currently seeking motivated individuals for our Customer Service Representative positions in Chicago, IL. We are proud to offer a unique opportunity where you can start earning immediately with our daily pay model and receive comprehensive training provided on the job.
Our team is growing, and we are looking for individuals who are eager to learn, reliable, and ready to make a difference. Whether you are entering the workforce or looking for a career change, we provide the tools and support you need to succeed. Don't miss out on this chance to work in a dynamic environment with competitive pay and flexible scheduling.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer issues and complaints by providing accurate information and effective solutions.
- Process orders, returns, and exchanges accurately using our CRM software.
- Collaborate with team members and supervisors to meet daily performance goals and quality standards.
- Attend and actively participate in training sessions to enhance product knowledge and service skills.
- Document all customer interactions and account updates in the internal database.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory (we provide training).
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable internet connection and a quiet workspace if working remotely.
- Ability to work flexible hours, including evenings and weekends.