Job Description
Are you ready to launch a career in Boston with a company that invests in you?
Boston Tech Solutions is seeking a motivated Weekend Customer Success Specialist to join our elite support team. We specialize in providing top-tier training for all new hires, making this the perfect opportunity for entry-level candidates or professionals looking for a flexible weekend schedule.
As a key member of our weekend team, you will be responsible for delivering exceptional service to our clients. We believe in nurturing talent, which is why we offer a structured onboarding program and ongoing mentorship to help you grow your career from day one.
Why Join Us?
- Comprehensive Training: No prior experience required. We provide full paid training to get you up to speed.
- Weekend Flexibility: Enjoy a consistent schedule with competitive hourly pay.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Environment: Work from our downtown Boston office or remotely with state-of-the-art tools.
Responsibilities
- Deliver high-quality customer support during weekend shifts to resolve inquiries and issues efficiently.
- Guide clients through technical troubleshooting and product navigation using our internal software.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with the Monday-Friday team to ensure seamless service continuity.
- Participate in daily training sessions to master new product features and service protocols.
- Identify trends in customer feedback and relay them to the management team for improvement.
Qualifications
- High school diploma or GED is required.
- Must be available to work weekends (Saturday and Sunday) on a consistent basis.
- Strong verbal and written communication skills with a professional demeanor.
- Basic computer proficiency and ability to type at least 35 WPM.
- Reliable internet connection and a quiet workspace if working remotely.
- Ability to learn new software quickly and adapt to changing procedures.