Job Description
Join our award-winning customer service team and get paid weekly! Apex Customer Solutions is seeking motivated Call Center Agents in Kansas City, MO to deliver exceptional support to our diverse client base. Enjoy competitive hourly rates, comprehensive training, and a dynamic team environment where your contributions are recognized promptly. No weekends or holidays required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, handle time)
- Collaborate with team members to optimize service delivery
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Typing speed: 35+ WPM with 95% accuracy
- Flexible schedule availability including evenings