Job Description
Are you ready to launch a successful career in Information Technology without requiring a prior degree? Apex Solutions Group is currently seeking a motivated Weekend Technical Support Specialist to join our dynamic team in Washington, DC.
We offer a comprehensive training program designed to equip you with the skills needed to excel in a fast-paced IT environment. If you are a problem solver who enjoys helping others and is available for weekend shifts, we want to meet you.
Why Join Us?
- Comprehensive Training: Paid training to master technical support protocols.
- Competitive Pay: Earn a competitive hourly rate while you learn.
- Flexible Schedule: Enjoy your weekdays off with our consistent weekend shifts.
- Career Growth: Clear pathways to advancement within the tech sector.
Responsibilities
- Provide exceptional technical support to clients via phone and email during weekend shifts.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Document all customer interactions and technical resolutions in the CRM system.
- Collaborate with the on-site support team to ensure seamless service continuity.
- Stay updated on the latest technology trends to assist users effectively.
- Mentor new hires and assist in onboarding processes when required.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Basic understanding of computers, operating systems, and internet navigation.
- Strong customer service orientation and communication skills.
- Reliable internet connection and a quiet workspace for remote work.
- Availability to work weekends, including Saturdays and Sundays.
- Proactive attitude and willingness to learn new technologies quickly.