Job Description
We are looking for a dedicated and friendly Weekend Customer Service Associate to join our thriving team in Wichita, KS. If you are seeking a role that offers weekend flexibility, professional growth, and a supportive environment, this is the perfect opportunity for you.
As a key member of our support team, you will be the first point of contact for our valued customers. We believe in promoting from within and provide comprehensive training, so prior experience is not required. We are looking for individuals who are eager to learn and committed to delivering excellence.
Responsibilities
- Greet and assist customers via phone, email, and in-person with professionalism and empathy.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Resolve product inquiries and troubleshoot basic issues to ensure customer satisfaction.
- Update and maintain customer records in our CRM database with high attention to detail.
- Collaborate with the team to identify trends and improve service quality.
- Adhere to all company policies, procedures, and safety guidelines.
- Provide feedback to management on common customer concerns.
Qualifications
- High school diploma or GED equivalent (preferred).
- Strong verbal communication skills and a friendly demeanor.
- Ability to type at least 35 WPM and navigate computer systems confidently.
- Must be available to work weekends (Saturday and Sunday).
- Reliable transportation for commuting.
- Ability to work in a fast-paced environment while maintaining accuracy.
- Willingness to learn and adapt to new processes quickly.