Job Description
Are you looking for a rewarding opportunity with flexible weekend hours? NorthStar Contact Center is seeking a motivated Entry-Level Customer Service Associate to join our growing team in Raleigh. We provide comprehensive training, so no prior experience is necessary—just a great attitude and a willingness to learn.
As a Weekend Associate, you will be the first point of contact for our valued clients, helping to resolve inquiries, process orders, and ensure a seamless customer experience. If you are ready to launch your career in a dynamic environment, we want to hear from you.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during weekend shifts.
- Assist customers with product information, order status, and account inquiries.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with team members to resolve complex issues and improve service quality.
- Stay updated on company policies and product knowledge through ongoing training.
- Identify opportunities to upsell products or services to enhance customer satisfaction.
- Maintain a professional and positive demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent required.
- No prior experience necessary; we value potential and attitude over history.
- Basic computer skills and proficiency with Microsoft Office Suite.
- Strong verbal communication skills and active listening abilities.
- Ability to work a flexible schedule, including weekends (Saturday and Sunday).
- Reliable internet connection and a quiet workspace at home or in our office.
- A customer-first mindset and the ability to remain calm under pressure.