Job Description
We are seeking a dedicated Night Shift Customer Support Representative to join our growing team in Nashville, TN. This is an entry-level position where we provide comprehensive training to get you up to speed. If you are looking for a stable career path with growth opportunities, this is the place for you.
As part of our night operations, you will play a crucial role in ensuring our clients receive top-tier service during off-hours. We value reliability, communication, and a willingness to learn.
Why Join Us?
- Comprehensive Training: No prior experience required; we teach you everything you need to know.
- Night Shift Premium: Enjoy competitive pay with shift differentials.
- Career Growth: Clear pathways for promotion from within.
Responsibilities
- Manage incoming customer inquiries via phone and email with a focus on problem resolution.
- Guide customers through our products and services using provided scripts and training.
- Document customer interactions and feedback accurately in the CRM system.
- Identify and escalate complex issues to senior support staff when necessary.
- Maintain a high level of professionalism and patience in a fast-paced environment.
Qualifications
- High School Diploma or GED equivalent required.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong communication skills and a friendly, approachable demeanor.
- Basic computer literacy (typing speed of 40+ WPM is a plus).
- Must pass a background check and drug screen.