Job Description
Are you looking for a rewarding career with growth opportunities? NexGen Customer Solutions is seeking a Technical Support Specialist to join our dynamic team in Houston, TX. This is a weekend shift position that offers comprehensive training to ensure your success.
As a key member of our support team, you will help resolve complex technical issues for our clients. We pride ourselves on providing a premium work environment where your career can flourish.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues.
- Document all interactions and resolutions in our CRM system.
- Maintain a high level of professionalism and patience during high-volume periods.
- Collaborate with the team to improve support processes and customer satisfaction scores.
Qualifications
- High school diploma or equivalent; technical certification is a plus.
- Basic computer literacy and understanding of operating systems.
- Strong communication skills with a focus on customer service.
- Ability to work weekends (Friday-Sunday or Saturday-Sunday) and holidays.
- Self-motivated with a willingness to learn new technologies.