Job Description
We are seeking motivated individuals to join our dynamic team in Charlotte, NC. This is an excellent opportunity for those seeking a weekend shift job with comprehensive training provided to launch or advance your career in customer service.
At Nexus Workforce Solutions, we prioritize our employees' growth. You will be part of a supportive environment where your skills are honed through our structured onboarding program. No prior experience is required; we provide the roadmap to success.
Why Apply?
- Stable weekend schedule (Saturday & Sunday).
- Competitive pay with performance incentives.
- Full training and career development support.
- Modern office amenities in the heart of Uptown Charlotte.
Responsibilities
- Handle high-volume customer inquiries via phone and email during weekend shifts.
- Resolve customer issues and complaints with patience and professionalism.
- Process transactions and update customer account information accurately.
- Document all interactions and resolutions in the CRM system.
- Collaborate with team leads to ensure quality service standards are met.
- Stay updated on product knowledge through ongoing training sessions.
Qualifications
- High School Diploma or GED equivalent.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal and written communication skills.
- Basic computer proficiency and typing skills.
- Previous customer service experience is a plus, but training is provided for qualified candidates.
- Ability to work in a fast-paced, team-oriented environment.