Job Description
Join a dynamic team at Horizon Call Center Solutions as a Night Shift Customer Service Representative. We are currently seeking motivated individuals in El Paso, TX, who are ready to launch a rewarding career. We offer comprehensive on-the-job training to ensure you have all the tools you need to excel in a fast-paced environment.
Whether you are a student looking for flexible hours or an experienced professional seeking a new challenge, this is the perfect opportunity to grow your skills in a supportive setting. Work the night shift and enjoy a quieter work environment with competitive pay.
Responsibilities
- Manage Inquiries: Handle a high volume of incoming customer calls and emails regarding products and services.
- Problem Resolution: Assist customers with account issues, billing questions, and technical troubleshooting using provided scripts and guidelines.
- Data Entry: Accurately input customer information into CRM systems and maintain up-to-date records.
- Performance Metrics: Consistently meet daily and weekly KPIs, including call handling time and customer satisfaction scores.
- Team Collaboration: Communicate effectively with team leads and peers to resolve escalated issues.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service or call center experience is a plus but not required (we provide training).
- Availability: Must be available to work rotating night shifts (e.g., 6:00 PM - 3:00 AM).
- Skills: Basic computer proficiency and typing speed of 35+ WPM.
- Attitude: Strong communication skills, patience, and a positive, professional demeanor.