Job Description
Fresno Connect Solutions is seeking a dynamic and energetic Weekend Customer Service Associate to join our growing team in Fresno, California. We pride ourselves on delivering top-tier service, and we are looking for individuals who are eager to start their career in a supportive environment. This is an entry-level position designed for those ready to learn and grow.
In this role, you will be the face of our brand, ensuring our customers have a seamless experience. You will work closely with a dedicated team to resolve inquiries, process transactions, and build lasting relationships. If you are reliable, possess a positive attitude, and are looking for a rewarding weekend schedule, we encourage you to apply today!
Responsibilities
- Provide exceptional customer support via phone, email, and live chat during weekend shifts.
- Assist customers with product inquiries, order tracking, and account management.
- Resolve customer complaints and issues with patience, empathy, and professionalism.
- Collaborate with team members to maintain high service standards and operational efficiency.
- Document customer interactions accurately in the CRM system.
- Upsell products and services to meet team sales targets.
Qualifications
- High School Diploma or GED required; college students are encouraged to apply.
- Previous customer service or retail experience is a plus but not mandatory.
- Strong verbal communication and active listening skills.
- Proficiency in using computers and navigating software applications.
- Must be available to work every Saturday and Sunday (12-hour shifts).
- Reliable transportation is required.