Job Description
Join Omaha's premier customer service team with an exclusive $1,500 sign-on bonus! We're seeking passionate Call Center Agents to deliver exceptional experiences while earning competitive wages and comprehensive benefits. Enjoy a modern downtown office, flexible scheduling options, and career advancement opportunities in Omaha's thriving tech sector.
As a key member of our support team, you'll resolve customer inquiries efficiently while building lasting relationships. We provide paid training, performance incentives, and a collaborative environment where your contributions are valued. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficient with Windows OS and basic software
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening