Job Description
Join our award-winning call center team in Toledo, OH, and earn top-tier compensation while delivering exceptional customer experiences. At Global Solutions Inc., we value our agents and offer industry-leading benefits, career advancement opportunities, and a supportive work environment. If you're a motivated professional seeking a high-paying role with stability and growth potential, this is your chance to excel.
We provide comprehensive training, flexible scheduling options, and performance-based bonuses. Our Toledo facility features modern amenities and a collaborative culture that recognizes and rewards excellence. Discover why we're consistently voted Ohio's Best Employer in the customer service sector.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve complex customer inquiries across multiple channels (phone, email, chat)
- Meet/exceed performance metrics including CSAT, AHT, and FCR
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service quality
- Participate in ongoing training and development programs
Qualifications
- Minimum 2 years of customer service/call center experience
- Proven track record of meeting/exceeding performance goals
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Proficiency with CRM software (Salesforce preferred)
- Excellent communication skills in English
- High school diploma or equivalent required