Job Description
Join our award-winning customer support team as a Part-Time Customer Support Trainee! We're seeking motivated individuals in Toledo, OH to provide exceptional service while developing valuable career skills. No prior experience required—comprehensive training provided. Enjoy flexible hours, competitive pay, and a supportive environment where your growth matters. Perfect for students or career changers!
Responsibilities
- Deliver friendly, efficient customer support via phone, email, and chat
- Master our product knowledge and troubleshooting systems
- Document interactions accurately in CRM software
- Collaborate with senior team members to resolve complex issues
- Meet performance metrics for response time and resolution
- Participate in weekly training sessions to enhance skills
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and active listening skills
- Basic computer proficiency with internet navigation
- Patience and empathy in customer interactions
- Ability to work flexible shifts including evenings/weekends
- Quick learner with attention to detail
- Positive attitude and team-oriented mindset
- Reliable transportation to our Toledo office