Job Description
Join our dynamic team at Chicago Tech Solutions Inc. as an Entry-Level Tech Support Specialist! We're urgently hiring motivated individuals in Chicago with no prior experience required. We provide comprehensive paid training to launch your career in IT support. This is your chance to gain industry certifications while working with cutting-edge technology in a collaborative environment. Our 8-week onboarding program covers networking, cybersecurity fundamentals, and customer service excellence. Immediate start dates available – apply today to secure your spot!
Responsibilities
- Provide Tier 1 technical support to clients via phone, email, and chat
- Diagnose hardware/software issues and implement solutions
- Document all troubleshooting steps in ticketing systems
- Collaborate with senior engineers on complex escalations
- Participate in daily team meetings and training sessions
- Assist with network infrastructure monitoring and maintenance
- Maintain accurate inventory of IT assets and software licenses
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic computer proficiency (Windows OS, Microsoft Office)
- Ability to work flexible hours including occasional weekends
- Valid driver's license required for occasional on-site visits
- Pass background check and drug screening
- Must be authorized to work in the United States