Job Description
Join our award-winning team in Philadelphia! We're urgently hiring Customer Service Representatives with full training provided. No prior experience required – we invest in our people. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic downtown environment. Start your career journey today!
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve inquiries using proprietary CRM systems
- Document interactions accurately in company databases
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction
- Participate in ongoing skills development workshops
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving skills
- Basic computer proficiency (Microsoft Office suite)
- Ability to work flexible hours including evenings/weekends
- Positive attitude and willingness to learn
- Pass background check and drug screening
- Valid Pennsylvania ID (required)