Job Description
Join our award-winning customer service team in Seattle! We're urgently seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a vibrant downtown workspace.
Why Work With Us?
• Industry-leading training programs
• Health/dental/vision insurance
• 401(k) with company match
• Tuition reimbursement
• Flexible scheduling options
Responsibilities
- Handle 50-80 inbound/outbound calls daily with empathy and efficiency
- Resolve customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed monthly KPIs (CSAT, FCR, AHT)
- Collaborate with escalation teams for complex issue resolution
- Participate in weekly performance reviews and coaching sessions
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service or call center experience
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency in CRM platforms (Salesforce preferred)
- Exceptional verbal communication skills
- Ability to multitask in high-volume environments
- High school diploma or equivalent (college degree a plus)
- Available to work evenings/weekends as needed
- Fluent in English (Spanish bilingual a plus)