Job Description
Join our award-winning customer experience team in Santa Ana! We're seeking dynamic Call Center Agents to deliver exceptional service while driving business growth. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your voice matters. Apply today and start making an impact!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team to improve service quality
- Participate in ongoing training programs
Qualifications
- 1+ years customer service/call center experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Proficiency with CRM software (Salesforce preferred)
- High school diploma or equivalent
- Ability to work flexible shifts (evenings/weekends)
- Bilingual (Spanish/English) highly preferred