Job Description
Join our award-winning team at CustomerFirst Solutions Inc. as a Call Center Agent in vibrant San Antonio! We're urgently seeking passionate individuals to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with growth opportunities. No experience required – full training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed daily performance metrics (call volume, resolution time)
- Collaborate with support teams for complex issue escalation
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service or call center experience
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and conflict resolution abilities
- Flexible availability including evenings/weekends
- Bilingual (English/Spanish) preferred but not required