Job Description
Are you a self-starter looking for a stable, high-impact role? Apex Logistics & Supply Chain is seeking a dedicated Night Shift Customer Support Representative to join our dynamic Minneapolis team. We offer a competitive hourly rate, a modern work environment, and clear pathways for career advancement. If you thrive in a quiet, focused environment and want to make a difference in our logistics operations, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Shift Flexibility: Enjoy a predictable night shift schedule with no weekend rush.
- Modern Tech Stack: Work with cutting-edge CRM and communication tools.
- Career Growth: Clear internal promotion paths for high performers.
Responsibilities
- Manage high volumes of inbound inquiries via phone and email during evening hours.
- Resolve customer issues efficiently while maintaining a positive, professional demeanor.
- Document all interactions accurately in our CRM system (Salesforce).
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify and escalate complex issues to senior management.
- Adhere to all safety protocols and company service standards.
- Assist in training new hires on night shift procedures.
Qualifications
- High School Diploma or GED is required.
- Must be available to work rotating night shifts (e.g., 6:00 PM – 2:00 AM).
- Basic proficiency with Microsoft Office Suite and web browsers.
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Reliable transportation is required for commuting.