Job Description
Are you seeking a rewarding career in Miami, FL with a company that values your growth? Join Brickell Customer Solutions as a Night Shift Customer Support Specialist. We are currently hiring motivated individuals to join our elite support team for our 24/7 operations.
We prioritize a premium work environment that offers stability, competitive pay, and clear pathways for career advancement. Whether you are just starting out or looking to switch shifts, this is the perfect opportunity to secure your financial future.
Why Join Us?
- Competitive hourly rate of $16.00 - $20.00.
- Comprehensive training program for all new hires.
- Health, dental, and vision insurance available.
- Career growth opportunities within the company.
Responsibilities
- Resolve Customer Inquiries: Assist clients via phone, email, and live chat regarding products, services, and account issues during the night shift.
- Issue Management: Log and track all customer interactions and complaints in our CRM system with high attention to detail.
- Product Knowledge: Master our product database to provide accurate, high-quality solutions to complex customer problems.
- Collaboration: Work closely with the day-shift team to ensure seamless handovers and continuity of service.
- Performance Goals: Meet and exceed KPI targets for call handling times and customer satisfaction scores.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service experience is a plus, but we are happy to train the right candidate with no prior experience.
- Availability: Must be available to work full-time nights (6:00 PM - 2:00 AM or similar shifts).
- Technical Skills: Basic computer proficiency and ability to navigate multiple software windows simultaneously.
- Communication: Excellent verbal and written English skills; ability to remain calm and professional under pressure.