Job Description
Join our award-winning customer service team in Kansas City! We're urgently seeking motivated Call Center Agents to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience required – full training provided!
Why work with us?
- Flexible day/night shift options
- Health, dental, and vision insurance
- Tuition reimbursement program
- Clear career advancement path
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer calls with empathy and efficiency
- Resolve billing, technical, and account inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve service processes
- Participate in ongoing training programs
- Uphold company compliance and confidentiality standards
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Resilience under pressure and positive attitude
- Basic computer proficiency (typing 25+ WPM)
- Customer service mindset with patience
- Reliable transportation to downtown location
- Willingness to work flexible shifts (including weekends)