Job Description
Are you a dynamic communicator looking for a rewarding career? KC Prime Customer Solutions is urgently hiring enthusiastic Call Center Agents in Kansas City, MO. We are seeking passionate individuals to join our team and deliver world-class support to our valued clients.
Why You Should Apply:
- Competitive hourly pay starting at $18.00.
- Comprehensive benefits package including medical, dental, and vision insurance.
- Generous paid time off and holiday pay.
- On-site training and clear pathways for career advancement.
- A collaborative and inclusive workplace culture.
Don't miss this opportunity to grow your career in a thriving industry. Apply today and become part of our success story!
Responsibilities
- Handle a high volume of incoming and outgoing customer calls with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and issues efficiently while adhering to company scripts and guidelines.
- Accurately document all customer interactions and account details into the CRM database.
- Stay updated on product knowledge, services, and policy changes to provide accurate information.
- Meet and exceed daily and monthly Key Performance Indicators (KPIs) and quality assurance standards.
- Collaborate with team leads and support staff to optimize workflow and customer satisfaction.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in a call center or customer service environment is preferred but not required.
- Excellent verbal and written communication skills.
- Strong computer literacy and typing speed (minimum 35 wpm).
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- A strong customer-first mindset with excellent problem-solving abilities.