Job Description
We are looking for enthusiastic and professional Call Center Agents to join our rapidly growing team in St. Louis, Missouri. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!
As a Call Center Agent, you will be the voice of our brand, handling inquiries, resolving issues, and ensuring every customer has a positive experience. We offer competitive pay, comprehensive benefits, and a supportive work culture.
Responsibilities
- Handle a high volume of incoming and outbound customer calls professionally.
- Resolve customer complaints, questions, and requests with empathy and efficiency.
- Accurately document all interactions in the CRM system.
- Identify and escalate complex issues to the appropriate supervisor.
- Provide product information and assistance to guide customers.
- Meet and exceed daily and weekly performance metrics (KPIs).
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service or call center experience is preferred.
- Excellent verbal communication and active listening skills.
- Strong computer literacy and typing speed (40+ WPM).
- Ability to remain calm and professional under pressure.
- Reliable internet connection and home office setup if remote.