Job Description
Are you looking for a rewarding career opportunity in Jacksonville, FL? Apex Support Services is seeking a motivated Weekend Customer Service Associate to join our growing team. We are dedicated to providing exceptional service and are looking for individuals who are eager to learn and grow professionally.
We offer a competitive hourly rate, flexible scheduling for your personal life, and a supportive work environment. If you are friendly, organized, and ready to kickstart your career, we want to meet you.
In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with efficiency and a smile.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on rapid and accurate resolution.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Resolve customer complaints and escalations in a professional, empathetic, and solution-oriented manner.
- Collaborate with the support team to maintain high service standards during weekend operations.
- Update and maintain accurate customer records and account information.
- Identify opportunities to provide additional value to customers through upselling products or services.
Qualifications
- High school diploma or GED required; some college or vocational training is a plus.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Basic computer proficiency and ability to navigate multiple software applications simultaneously.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Ability to work a consistent weekend schedule (Saturday and Sunday) with availability for occasional overtime.
- A positive attitude and a genuine desire to help others succeed.