Job Description
Join our dynamic team as an Entry-Level Weekend Customer Specialist at Frontier Solutions Group! We're seeking motivated individuals to deliver exceptional customer experiences during our peak weekend hours. This role offers flexible scheduling, comprehensive training, and a clear path to career advancement in Denver's thriving business district.
Perfect for students, career-changers, or professionals seeking weekend work-life balance. Enjoy competitive pay, performance bonuses, and a supportive team environment that values growth and development.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat with professionalism and empathy
- Process transactions, resolve billing issues, and troubleshoot product concerns
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Contribute to weekend inventory management and quality assurance checks
- Participate in ongoing training programs to enhance product knowledge
- Identify upsell opportunities while maintaining customer satisfaction focus
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 0-2 years of customer service or retail experience
- Strong verbal communication and active listening skills
- Ability to thrive in fast-paced, high-energy weekend environments
- Basic proficiency with CRM software and Microsoft Office Suite
- Flexible availability for weekends (Saturday/Sunday shifts)
- Positive attitude and problem-solving mindset
- Valid U.S. work authorization required