Job Description
Join our award-winning customer service team in St. Louis! We're urgently seeking passionate Call Center Agents to deliver exceptional experiences to clients across healthcare and tech sectors. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth is prioritized. Apply today and start your career with a company that invests in its people!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (call quality, resolution time)
- Participate in ongoing training programs
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Proficiency with CRM software (e.g., Salesforce)
- Ability to work flexible shifts (including evenings/weekends)
- Typing speed of 40+ WPM
- Positive attitude and resilience under pressure