Job Description
Join our award-winning customer service team in Fresno! We're urgently seeking motivated Call Center Agents to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience required – we provide paid training!
Why Join Us?
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM software and knowledge bases
- Document interactions accurately in customer records
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM
- Comfortable with technology and learning new software
- Positive attitude and problem-solving mindset
- Reliable transportation to our Fresno facility
- Flexibility to work evenings/weekends as needed