Job Description
Join Cincinnati's fastest-growing customer service team! We're urgently seeking motivated Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and rapid career growth in a dynamic environment. No experience required – full training provided!
What We Offer:
- Competitive hourly wage + monthly performance bonuses
- Health, dental, and vision insurance (Day 1 eligibility)
- Tuition reimbursement and professional development programs
- Modern downtown office with free parking
- Referral bonuses and team-building events
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM systems (Salesforce, Zendesk)
- Meet/exceed KPIs: First Call Resolution, CSAT, AHT
- Document interactions accurately in compliance with regulations
- Collaborate with supervisors to improve service protocols
- Participate in ongoing product and soft-skills training
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency in Microsoft Office and multitasking
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude under pressure
- Background check and drug screen required