Job Description
Join our award-winning customer support team in Atlanta! We're urgently seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, tech-driven environment.
What We Offer:
- Competitive hourly wages + performance bonuses
- Comprehensive health/dental/vision insurance
- Paid training and professional development
- Modern downtown Atlanta office with free parking
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems with accuracy
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team to improve service quality
- Adhere to compliance protocols and security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient in typing (40+ WPM) and multitasking
- Comfortable with CRM software and Windows OS
- Ability to work flexible shifts (including evenings/weekends)
- Positive attitude with customer-first mindset