Job Description
Join our award-winning customer service team in St. Louis! We're urgently seeking motivated Call Center Agents to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with advancement opportunities. No experience required – we provide paid training!
What We Offer:
- Starting pay of $18/hour + performance bonuses
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Free parking in downtown location
- Clear career path to supervisory roles
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (AHT, CSAT)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and coaching sessions
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Microsoft Office and CRM software
- Resilience under pressure and problem-solving mindset
- Flexible schedule availability (evenings/weekends as needed)
- Positive attitude and commitment to excellence