Job Description
Join our award-winning customer service team as a Flexible Hours Call Center Agent in sunny Fresno, CA! We offer competitive pay, comprehensive training, and a supportive work environment designed for work-life balance. Enjoy the freedom to choose shifts that fit your schedule while making a real impact on customer satisfaction. Apply today and start your rewarding career path with us!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for call resolution
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Proficient in multitasking and typing (35+ WPM)
- Ability to work independently with minimal supervision
- Reliable internet connection for remote/hybrid options
- Flexible availability including evenings/weekends