Job Description
Join Tampa Solutions Group's award-winning customer support team as a Trainee! We're seeking motivated individuals passionate about delivering exceptional service to launch their careers in our dynamic Tampa headquarters. This comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to become a trusted support specialist. Enjoy competitive benefits, professional growth opportunities, and a collaborative environment that values innovation and teamwork.
Responsibilities
- Master company products/services through structured training modules
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Contribute to process improvement initiatives
- Maintain performance metrics in quality and efficiency
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong written and verbal communication skills
- Proficient in Microsoft Office suite
- Ability to multitask in fast-paced environments
- Basic troubleshooting aptitude
- Positive attitude and eagerness to learn
- Must pass background check and drug screening